Service Advisor / Manager
Hamburg, NY Hamburg, NY Full-time Full-time $50,000 - $150,000 a year $50,000 - $150,000 a year 19 hours ago 19 hours ago 19 hours ago Automotive Service Adviser, Manager.
Are you an Automotive Service adviser or Manager who is tired of being, underpaid, over worked, and unappreciated, along with broken promises from dealerships and franchises? If so then come join a fun, fast paced, family environment.
We are a very busy growing shop with the best pay and benefits in Western New York! An ideal candidate will be personable, professional (in appearance and conduct), customer oriented, and capable of delivering the utmost customer satisfaction.
Time management, organization, the ability to multitask, and work under pressure are necessary.
This is your awesome opportunity for growth and advancement.
Automotive Service Advisor Benefits and What WE Have To Offer Excellent Salary (Highest pay in western NY) Employer Sponsored Retirement Plan with Contributions Employer paid Health, Dental and Vision Insurance Paid vacation
holidays 5-Day Work Week Paid time Off Relocation assistance Employee Discounts Tuition reimbursement Career Advancement A Positive and Professional Family Work Environment (over 28 years in business) Paid Training Team events WHAT WE ARE LOOKING FOR 100 percent honesty Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive team-player attitude.
Excellent communication, interpersonal and organizational skills.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
What are the day-to-day responsibilities? Greet customers, and promote a positive customer service experience.
Schedule service appointments and receive vehicle information.
Listen to requests of the customers.
Understand customers' requirements and concerns.
Match requirements and concerns to various service options.
Estimate the cost and time needed to do the repair.
Promote a positive response from the customer on service recommendations.
Obtain customer approval to do additional work.
Explain information on the repair order in detail and answer all questions/concerns.
Check on the progress of the vehicle during servicing.
Inform the customer by giving them updates on the service of their vehicle.
Explain any additional concerns to customer, if necessary.
Describe all work performed and related charges billed.
Handling customer complaints and maintaining high customer satisfaction standards.
Keep abreast of new products, features, accessories and attend product training as required.
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Provide an exceptional customer experience to drive loyalty If you would like to join our wonderful team at Joe's Auto Service you must be willing to be held accountable to our Above The Line Principles See it - (Recognize the Problem/Mistake) Own it - (Personal Ownership) Solve it - (Be a part of the Solution) Do it - (Show Others You Care) At Joe's Auto Service one of our main focuses is providing the highest quality of automotive service and customer service.
In every aspect of our job, whether it is working on a vehicle or speaking to a customer, we strive to abide by these principles.
We are looking for individuals who are respectful of others, don't accept being average, ask what else can I help with?, and are always looking to further their personal and professional development.
If after reading this, you can honestly agree and live by these principles, we would love to hear from you about joining our team! Email your resume Job Type:
Full-time Pay:
$50,000.
00 - $150,000.
00 per year
Benefits:
401(k) Health insurance Paid time off Day range:
Weekend availability Shift:
10 hour shift Ability to commute/relocate:
Hamburg, NY 14075:
Reliably commute or planning to relocate before starting work (Required)
Experience:
service writing:
1 year (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Are you an Automotive Service adviser or Manager who is tired of being, underpaid, over worked, and unappreciated, along with broken promises from dealerships and franchises? If so then come join a fun, fast paced, family environment.
We are a very busy growing shop with the best pay and benefits in Western New York! An ideal candidate will be personable, professional (in appearance and conduct), customer oriented, and capable of delivering the utmost customer satisfaction.
Time management, organization, the ability to multitask, and work under pressure are necessary.
This is your awesome opportunity for growth and advancement.
Automotive Service Advisor Benefits and What WE Have To Offer Excellent Salary (Highest pay in western NY) Employer Sponsored Retirement Plan with Contributions Employer paid Health, Dental and Vision Insurance Paid vacation
holidays 5-Day Work Week Paid time Off Relocation assistance Employee Discounts Tuition reimbursement Career Advancement A Positive and Professional Family Work Environment (over 28 years in business) Paid Training Team events WHAT WE ARE LOOKING FOR 100 percent honesty Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive team-player attitude.
Excellent communication, interpersonal and organizational skills.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
What are the day-to-day responsibilities? Greet customers, and promote a positive customer service experience.
Schedule service appointments and receive vehicle information.
Listen to requests of the customers.
Understand customers' requirements and concerns.
Match requirements and concerns to various service options.
Estimate the cost and time needed to do the repair.
Promote a positive response from the customer on service recommendations.
Obtain customer approval to do additional work.
Explain information on the repair order in detail and answer all questions/concerns.
Check on the progress of the vehicle during servicing.
Inform the customer by giving them updates on the service of their vehicle.
Explain any additional concerns to customer, if necessary.
Describe all work performed and related charges billed.
Handling customer complaints and maintaining high customer satisfaction standards.
Keep abreast of new products, features, accessories and attend product training as required.
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Provide an exceptional customer experience to drive loyalty If you would like to join our wonderful team at Joe's Auto Service you must be willing to be held accountable to our Above The Line Principles See it - (Recognize the Problem/Mistake) Own it - (Personal Ownership) Solve it - (Be a part of the Solution) Do it - (Show Others You Care) At Joe's Auto Service one of our main focuses is providing the highest quality of automotive service and customer service.
In every aspect of our job, whether it is working on a vehicle or speaking to a customer, we strive to abide by these principles.
We are looking for individuals who are respectful of others, don't accept being average, ask what else can I help with?, and are always looking to further their personal and professional development.
If after reading this, you can honestly agree and live by these principles, we would love to hear from you about joining our team! Email your resume Job Type:
Full-time Pay:
$50,000.
00 - $150,000.
00 per year
Benefits:
401(k) Health insurance Paid time off Day range:
Weekend availability Shift:
10 hour shift Ability to commute/relocate:
Hamburg, NY 14075:
Reliably commute or planning to relocate before starting work (Required)
Experience:
service writing:
1 year (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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